As a company MEGA-doc is ISO 9001 certified – a globally recognized standard for quality management. This demostrates our commitment to quality and ongoing need to optimize processes and improve procedures. A yearly external audit that results in the certification needed for business in healthcare.

Upon receiving deliveries, we start with a visual box check to confirm the product’s condition. Our dedicated testing team then evaluates the performance and reliability of each product through assessments. All test results are documented and reported, ensuring full transparency and a commitment to continuous improvement. These testing and validation procedures guarantee that our products consistently meet the highest standards of quality and performance.

We take quality control to the next level with our in depth bench testing process. This step ensures that the functionality and performance of your hardware are thoroughly verified before deployment. During bench testing, we also have the ability to check and update the software and firmware, ensuring the product is fully optimized. We carefully document all test outcomes and provide clear communication of those results to our customers. This transparency ensures you have complete confidence in the reliability and readiness of your hardware. Our commitment to detailed bench testing ensures that you receive reliable, high-performing products, ready for immediate and effective use.

At MEGA-doc, we understand the importance of well-organized and accessible product documentation. Our team ensures that all necessary documentation is maintained and available to all stakeholders. We make product documentation easily accessible through a SharePoint platform, allowing all partners to complete or extract the required documents at any time. This includes install instruction, comprehensive manuals, specification sheets, REACH, RoHS, and Declaration of Conformity (DoC), recycling instructions…  Additionally, we are exploring the implementation of Digital Product Passports to further enhance our documentation processes and provide even more efficient and transparent access to product information.

We track and manage product serial numbers, ensuring accurate record documentation for each item. This system allows us to streamline warranty claims and service requests, providing quick and efficient support for our customers. By leveraging serial number data, we enhance our ability to deliver exceptional service and maintain high standards of product reliability and customer satisfaction.

We make the warranty registration process hassle-free for our customers. By facilitating warranty registration, we ensure that all necessary information is accurately recorded and stored. This record-keeping allows us to provide efficient and effective support for any future claims or assistance, ensuring peace of mind and reliable service for our customers.